Shipping + Returns
Each notāre piece is carefully hand-crafted and made-to-order in Sydney, Australia.
Please allow 5-7 business days for your piece to be made.
FREE STANDARD DELIVERY ON ORDERS OVER $50
Orders with a value of over $50 will receive free AusPost Standard Shipping, which is automatically applied at the checkout. Please allow 2-8 days once dispatched, depending on your location.
FREE EXPRESS DELIVERY ON ORDERS OVER $100
Orders with a value of over $100 will receive free AusPost Express Shipping, which is automatically applied at the checkout. Please allow 1-2 days once dispatched, depending on your location.
TRACKING YOUR ORDER
Once your parcel has been shipped, you will be sent a confirmation email with tracking information.
CONFIRMING YOUR ADDRESS
Please note, we are not responsible for packages that get lost in transit, or items not received due to an incomplete or incorrect shipping address. While we will do everything we can to help retrieve the parcel, once proof of delivery has been generated we are no longer responsible.
Undeliverable items that are returned will be reissued and will incur a re-shipping fee.
Due to the unique nature of our pieces, all items are final sale. An exchange may be made upon request and must be returned within 14 days upon receiving the order. Please email us at firstname.lastname@example.org for any queries.
We are happy to repair most manufacturing faults. Please note, our repair service does not extend to jewellery that has not been cared for (see our care guide for more detail). Manufacturing faults to not include damage due to wear and tear, broken chains, chipped or cracked pearls and gemstones, items that have been bent out of shape, oxidised, or fading to the plating of materials.
All items sent for repair or exchange must be sent in original packaging, including the notāre pouch and protective packaging to prevent any damage during transit. Items that are incorrectly packaged and subsequently harmed in postage, as well as any signs of wear, or not considered faulty upon inspection, will be rejected.